Refund Policy

1. Scope

Applies to all paid plans (Pro monthly/annual · Enterprise · Lifetime · Custom Packages) on Zayenha Tools. Financial processing is handled by Zayenha Hub (unified checkout).

2. Eligibility

• Monthly plans (Pro monthly · Enterprise): No separate refund guarantee — you tried 10 free operations on your real account before choosing to subscribe, and you can cancel renewal anytime with access continuing until the end of the paid period.
• Annual and Lifetime (Pro annual · Lifetime · Custom Packages): A full, unconditional guarantee within 72 hours of purchase — committing to a year or a lifetime is a bigger decision that deserves a real safety net.
• Amounts paid partly with points/wallet are returned to their source (points/balance) on refund.

3. How to Request

From Zayenha Hub → Wallet & Invoices click "Request refund" on the relevant invoice, or email z@zayenha.com. There is no refund request form inside the Zayenha Tools platform itself — every refund request is handled from the unified Zayenha Hub dashboard.

4. Processing

• On approval: your Zayenha Tools subscription stops immediately via a signed automated handler (no paid features remain active after a refund), points/wallet are returned immediately, and the card amount follows your payment provider's normal processing time (typically a few days).
• A credit note/notification is issued for the transaction.

5. Your Rights (PDPL)

This policy does not affect your statutory rights under the laws of the Kingdom of Saudi Arabia.

6. Contact

z@zayenha.com